Returns, Refunds & Cancellations

Every saree is checked by hand before it leaves us. If something is still not right, here is exactly how we put it right.

Return window

• You may request a return within 7 days of delivery.
• The saree must be unused, unwashed and unworn, with all original tags and packaging intact.
• Products must not carry stains, perfume, or any sign of use — such items cannot be accepted back.

How to raise a request

Message us on WhatsApp at +91 76762 80259 or email udugesareesmysore@gmail.com with your order number and photographs of the product. We strongly recommend taking an unboxing video, as it makes damage claims much quicker to settle.

Damaged, defective or wrong item

Tell us within 48 hours of delivery and we will arrange a free pickup and send a replacement, or refund you in full — your choice. Return shipping in these cases is on us.

Change of mind

Returns for change of mind are accepted within the 7-day window, but the return shipping cost is borne by you. The refund covers the product value.

What we cannot accept

• Natural handloom variation — slight irregularity in weave, slub, motif placement or border alignment. These are inherent to hand-woven fabric, not defects.
• Minor colour difference between the photograph and the fabric caused by screen and lighting differences.
• Products that have been used, washed, altered, stitched, pre-draped or had the fall/pico done.
• Items bought in a clearance or final-sale offer, where stated on the product page.

Cancellations

• You can cancel free of charge any time before your order is dispatched — message us as soon as you can.
• Once dispatched, an order cannot be cancelled; you can refuse delivery or raise a return instead.
• We may cancel and fully refund an order if the item is out of stock or the address cannot be serviced.

Refunds

• Approved refunds are initiated within 3–5 business days of us receiving and inspecting the returned saree.
• The amount is credited back to your original payment method through Razorpay, and typically reflects in your account within 5–7 business days depending on your bank.
• Where an order is cancelled before dispatch, the refund is initiated within 3–5 business days of cancellation.
• Shipping charges, where paid, are refunded only when the return is due to our error.

Exchanges

Because most of our pieces are one of a kind, we usually process an exchange as a return plus a fresh order. If the same saree is still in stock, we are happy to swap it directly.